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Frequently Asked Questions

What is bulk SMS?

Bulk SMS is the term used to describe the act of sending a text message to numerous recipients at once from the web. Bulk SMS platform like www.bulksmsnigeria.net is a tool that enables you to reach your target group – customers, partners, members, staff, relations, friends, contractors, vendors, and the general public with a customized sender ID on a schedule date and time at a cheap rate.

 

How can I use your service?

You must register before you can use our service. Registration shouldn't take you up to 2 minutes and it is FREE. Go to 'Register'. After registration, you have access to your Member Area and all our services.

 

I want to test your service. How can I get Free SMS credits to do that?

Upon registration, you are automatically assigned absolutely FREE credits to test our bulk SMS service.

 

How do I send bulk SMS?

To send bulk SMS on our platform is easy. Login to your account and you will see boxes for 'Mobiles', 'Sender' and 'Message'. Type the phone numbers you want to send message to, enter your Sender ID, type your message and click ‘Send’. You are done!

 

What is Sender ID?

A sender ID is a customised name you want the recipients to see when they receive your message. For example, you have received alerts from your bank with sender ID like ECOBANK, GTBank, DiamondBank, etc. Your Sender ID can be the name of your company, church or school. You can use any name but it should not be more than 11 characters.

 

How much is SMS credits?

We have the best prices for Bulk SMS in Nigeria. Our prices decrease with increase in quantity purchased. This means that the higher the quantity you buy the lower the price. Click here to see our price list.

 

How and where can I buy SMS credits?

When you have determined how much SMS credits you need, you can purchase SMS credits either by paying with your ATM card, or by cash or cheque deposits directly into our Bank accounts. ATM Card payment is the fastest because it is instant! Your account will be credited immediately ATM payment is made. You must login, go to "account" and click "recharge" to make online payment. When making payment to any branch of our bankers, please always specify your username as the depositor so that your account can be credited immediately. Equally you can make payment through our Quickteller link here https://www.quickteller.com/interbound

 

What are your bank details?

Our bank detail can be found on every page of our site. You can specifically go to http://www.bulksmsnigeria.net/how-to-pay

 

Is the online ATM card payment secure?

Yes. Our online ATM card payment is powered by VoguePay and Guarantee Trust Bank Gtpay. Their ATM payment processing services are highly secured.

 

How long does it take to credit my account after payment?

Your account will be credited immediately after the bank posts your payment into our account. If your account is not credited 30 minutes after you make payment to the bank, please contact us.

If you successfully purchase SMS credits online with your ATM card, your account will be loaded instantly.

 

I want to buy much SMS credits, how long will I use it? Do your SMS credits expire?

Our SMS credits do not expire. If you have credit balance in your account, you can use it for as long as you wish.

 

How do I know my SMS Credit balance?

Login to your account, at the top right side of the screen, closed to your email address, you will see your credit balance in Naira.

 

How many messages can I send at a time?

You can send message to as many numbers as you want at any time if you have enough SMS credits to do so.

 

In what format should the bulk file be?

The numbers must be in a text file. As long as the numbers are in a text file, and they are human readable, separated from one another either by a space, comma, dot, or any other character, our application can pick them out. Your numbers must be in the following format: 0803xxxxxxx or 234803xxxxxxx. Do not use the format like 803xxxxxxx or +234803xxxxxxx otherwise your message will not be delivered.

 

Why do I need to enter my GSM number before using your service?

We need your mobile number to update you about your account and to send useful information to you through SMS.

 

What is the minimum credit I can buy?

The minimum SMS credits you can buy from us is N500.

 

Can I send SMS to other countries?

Yes. You can send to over 210 Networks around the globe.

 

I have forgotten my password. What can I do?

At the login page, you will see a link with words ‘Forgot Password?’ Click the linK to recover your password. If you are having challenge recovering your login details, quickly contact us.

 

Do you have a Reseller plan?

Yes. You can become our reseller and start earning decent revenue that will change your life. Read more here http://www.bulksmsnigeria.net/get-your-own-bulk-sms-website

 

I sent a message and it has not delivered. What do I do?

Whenever you send a message and it is taking time to deliver, quickly contact us for support.

 

Why am I seeing strange sender ID like rUpdate, rNotify, Infodesk?

When you send bulk SMS with a particular sender ID, your message will be delivered to your recipients with the sender you specified except on MTN DND lines that receive the massage with a different sender ID such as rUpdate, rNotify, or Infodesk. MTN DND lines are just a fraction of the total MTN lines among your recipient numbers. Numbers subscribed to DND are not supposed to receive your message but we deliver to them. The only difference is that it delivers to MTN DND numbers with strange sender names.

What do you mean by DND?

The acronym DND means Do–Not–Disturb. DND Started in the Nigerian telecommunication industry since July 1, 2016. The Nigerian Communication Commission (NCC) gave all service providers directive to implement DND on their services to check incidence of excessive unsolicited SMSs and automated calls. With the enforcement of DND subscribers are given the freedom to opt out of receiving promotional messages for third party services such as bulk SMS and other value added services.

How Do I Deactivate my line from DND?

To opt out of DND, text the word “STOP” to the short code 2442 and then text “ALLOW” to the same 2442.

Why am I charged N3.50/ SMS for some numbers instead of my normal charges?

When you send bulk SMS to your recipients on our platform, our system redirects that of MTN DND for delivery at a surcharge. We charge N 3.50 / SMS flat rate for all MTN DND lines. However, you can choose not to send to DND numbers on your account and you will not be charged a dime for DND numbers. You have the option of removing your account from sending messages to DND numbers. To do that, login to your account, click “account”, go to “profile” and change “DND surcharge” to “false”.

How Do I resolve the issue of strange sender ID such as rNotify, rUpdate, or Infodesk

To avoid strange sender ID like rUpdate, Infodesk or rNotify, we will have to register one or two sender IDs with MTN Nigeria for you. Please note that we can only register sender IDs for our corporate customers who have bought or used minimum of N20,000 credits on our platform in the last one year. Our corporate clients are those whose companies are registered with Corporate Affairs Commission of Nigeria (CAC). If your account falls into this category, please email us a copy of your company CAC certificate for us to begin the sender ID registration process.

When I sent a message yesterday I saw my balance but today my balance has gone down. Why?

Please be aware that after you send SMS on our platform, more charges will be applied to your balance due to DND surcharge. To see the actual cost of your message check delivery report after an hour or more of sending the message.

 

Your question is not listed here?

Please send email to This email address is being protected from spambots. You need JavaScript enabled to view it., call any of our mobile numbers listed on our website, or chat directly with any of our representatives and we shall be more than happy to answer your questions as soon as possible.

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